Shipping & returns

Shipping Policy:

At Martyol, we aim to provide a seamless and efficient shipping experience for all cross-border transactions. Here’s what you need to know about our shipping process:

  • Shipping Locations: We offer international shipping to a variety of countries. Shipping availability depends on the seller’s location and the buyer’s destination.
  • Shipping Costs: Shipping fees are calculated based on the weight of your order, the destination, and the shipping method selected at checkout. These costs will be displayed before you complete your purchase.
  • Delivery Times: Delivery times vary depending on the origin and destination of your order. We strive to provide accurate delivery estimates, but please note that external factors like customs delays and weather can affect transit times.
  • Tracking: Once your order is shipped, you will receive a tracking number to monitor the status of your shipment.

Return & Refund Policy:

We want you to be completely satisfied with your purchases on Martyol. If you need to return an item, here's what you need to know:

  • Return Eligibility: Returns are accepted for damaged or defective goods. If your product arrives in an unsatisfactory condition, please contact us within [X] days of receiving your order.
  • Return Process: To initiate a return, please contact our customer support team with your order details and issue description. We’ll provide you with instructions on how to send your item back.
  • Refunds: After we receive the returned product and confirm its condition, we will process your refund to the original payment method. Please note that shipping fees are non-refundable.
  • Exchanges: If you wish to exchange an item, please follow the return process and place a new order for the desired product.

Exceptions:

  • Custom or personalized items may not be eligible for returns unless they arrive damaged or defective.
  • International returns may incur additional shipping costs, which will be borne by the buyer.

For any questions or further assistance, feel free to contact our support team at support@martyol.com.